Are my photos private and safe?
Your uploaded photos, audio, and messages are used to create your GiftPage. They are not displayed in a public gallery and are not used for marketing without permission.
A published GiftPage is unlisted, but it can be opened by anyone who has the final link unless you add password protection. Uploaded media uses difficult-to-guess Cloudinary delivery URLs; a direct media URL may work separately if someone obtains it. For private family photos or personal pictures, use a password and share links only with trusted people.
My page link is not opening
Make sure your page was published successfully and that the full link was copied. If the page is password protected, enter the correct password exactly as saved.
My images or music are not uploading
Images must be JPG, PNG, or WEBP and no larger than 8MB. Audio must be MP3, WAV, OGG, M4A, MP4 audio, or WEBM and no larger than 15MB. Large files may take longer on slow internet. If an upload fails, try a stronger connection or a slightly compressed file.
I forgot my account password
Use the forgot password option on the login page. If you do not receive the reset email, contact support with your account email so we can help you check the issue.
I forgot my GiftPage password
If your published page is password protected and you forgot the page password, contact support with your order number, account email, and page link. For privacy reasons, we may ask you to confirm ownership before helping.
I want to edit a published page
Customers cannot directly edit a published GiftPage from the dashboard. This protects the final delivered page from accidental changes after it has been shared.
If you need a correction after publishing, contact support with your order number, account email, page link, and the exact change you want. GiftPage by Hamza can review and apply reasonable corrections from the admin side.
Deleting content or your account
Contact support with your account email and relevant page links if you want help deleting published content or requesting account-data deletion. We may ask you to confirm ownership before acting.